Lifetime Warranty
Lifetime Warranty at Takumi Knives
At Takumi Knives, headquartered in Sheridan, Wyoming, we take immense pride in the quality and durability of our products. To demonstrate our commitment to your satisfaction and trust, we proudly offer a lifetime warranty against manufacturer's defects on all our knives and accessories. This warranty stands as a testament to our confidence in the craftsmanship and longevity of our products, providing you not just with exceptional tools, but also peace of mind knowing your investment is protected for life.
Coverage for Knife Sets & Cutlery
Each of our knife sets, individual knives, and other cutlery products is backed by a lifetime warranty covering any manufacturer's defects. Please note, this warranty does not extend to accidental damage, loss, theft, or issues resulting from misuse or improper care. To ensure your knives serve you well through the years, we encourage you to follow the Care Instructions provided with each purchase.
The warranty does not cover:
- Damage from cutting hard materials like bones, hard-shelled foods, or frozen items.
- Damages incurred from dishwasher use, prolonged water exposure, or failure to dry knives promptly.
- Cosmetic changes, normal wear and tear, or any damages due to improper use including rusted, discolored, dulled, scratched, bent, broken, or chipped knife blades; damaged handles.
Takumi Knives reserves the right to request photos and inspect items claimed under this warranty, determining at our discretion whether damage or defects are due to improper use or a manufacturer’s defect. Items not covered may be returned at the customer’s expense.
Accessories & Other Non-Cutlery Items
Our lifetime warranty also covers all accessories against manufacturing defects. Similar to our cutlery warranty, this does not cover accidents, loss, theft, or damage resulting from improper use or storage. Please ensure that you care for your accessories according to the Care Instructions provided.
Damage due to misuse and cosmetic changes or normal wear and tear are not covered under this warranty. We may ask for additional information or pictures and inspect items to determine if the issue stems from a manufacturer’s defect or improper handling.
Two-Year Accident Protection Plan
Understanding that accidents can occur, Takumi Knives is excited to offer a Two-Year Accident Protection Plan. This plan provides an additional layer of security, covering unexpected mishaps that might not fall under our standard warranty, such as spills or drops.
Please note, the accident protection plan does not cover theft, cosmetic issues, rust, or normal wear and tear from usage. You may make one claim under this plan within two years from the order date. We may request detailed information about each claim and reserve the right to make the final determination on whether a claim qualifies for coverage under this plan.
Dedication to Excellence
Our goal at Takumi Knives is to ensure that every customer experiences complete satisfaction with their purchase, supported by warranties that reflect our dedication to quality and customer service. If you have any questions or need assistance with a warranty claim, please contact us at support@takumiknives.com.
At Takumi Knives, we're not just selling knives—we're offering a lifelong commitment to excellence and customer satisfaction. Join us in celebrating fine craftsmanship and enjoy the confidence of owning a product that truly stands the test of time.